Mocs Mobile Tickets

ACCESS YOUR TICKETS

FAQs

HOW TO LINK TO YOUR ACCOUNT

You already have an account with us but you’re using it online for the first time? Great.

Here’s how you access your account online.

1. Please contact the Mocs Ticket Office at

423-266-6627 or mocsticketing@utc.edu for your account number and PIN.

2. Click here to Activate/Link your account

3. Enter your account number and PIN, when prompted, enter your email address and create a password. Your account is now activated online!

Your email address and password can now be used online via desktop or mobile when accessing your account.

DOWNLOAD TICKETS TO MOBILE WALLET

for safekeeping, easy retrieval, and quick entry at the event!

1. Log in to your account from your smartphone

2. Go to the event for the tickets you want to download

3. Tap on the button: “Add to Apple Wallet” or “Save to G Pay”

4. Tap ADD when presented with your ticket, or ADD ALL, if you are adding multiple tickets from one event

5. Go to your Wallet and your ticket should be there!

You can always access your ticket via your account, but we encourage you to use your mobile wallet and download your ticket in advance to save you time.

HOW TO TRANSFER TICKETS & ACCEPT TRANSFERS

SENDING TICKETS

1. Log in to your account from your smartphone

2. On the first page, scroll down to the bottom to find the TRANSFER button

3. Select the events and tickets you want to transfer, then fill in the mobile phone number of the recipient. You can fill in their name, for easy reference, but this is optional. Also, if you are using the app, you can access the contacts saved on your phone.

4. Tap CONFIRM and your tickets will be sent via text message!

You can transfer multiple tickets from multiple events, transfer to multiple people, all with the same easy process.

ACCEPTING TICKETS

When someone sends a ticket transfer, you’ll receive a text message letting you know you have a pending transfer.

If you already have an account, accept the transfer and you will be prompted to log in to retrieve the tickets.

1. Tap on the link from your text message

2. Tap ACCEPT TRANSFER

3. Log in to your account

4. And you are done! Your new tickets are listed in your account and can be downloaded to your mobile wallet

If you do not have an account, you will be prompted to create one in order to complete the transfer and access your tickets.

THE MOBILE WALLET

Mobile tickets are specifically designed for smartphones and sent either by a text message or

email directly to you as a link that you can download to your Apple Wallet or Google Wallet.

1. Order game tickets online by clicking here

2. Choose MOBILE as your preferred delivery method

3. Get your tickets! There are two easy ways to do this:

a. Log in to your account to manage your tickets moving forward. You can access your tickets at any time by logging in. OR

b. You will receive either a text message or an email with a link to access your ticket(s) and download your ticket(s) to your mobile wallet.

4. Tap on the link to Download Tickets to Wallet to save your ticket(s) to Apple Wallet or Google Wallet.

5. Use your smartphone as your ticket!

BENEFITS

- Avoid waiting in “Will Call” lines to pick up your tickets.

- Prevent your tickets from getting lost in the mail.

- No need to print your tickets! Simply present your smartphone with tickets at the gate.

- Stay safe with contactless interaction when presenting your ticket upon entry.

MOBILE WALLET FAQs

If you have an iPhone or an Apple Watch: use the Apple Wallet app, which comes pre-installed and works with iPhone or Apple Watch devices running iOS 6 or later.
If you have a smartphone running an Android operating system: use the Google Wallet app, which you can download from Google Play Store.
If you have an account and your smartphone, not to worry. Sign in to your account, navigate to My Tickets choose the event, and download your mobile tickets from there.
Once you have saved your mobile tickets to your Apple Wallet or Google Wallet, open your app and tap on the ticket so it displays on your smartphone. And then, hold your smartphone up to the scanner so the barcode is visible, and scan the barcode

TRANSFER TICKETS

Transferring unused tickets to another fan is easier than ever. Eliminate the need to meet face-to-face or stand in will call lines before the event to drop off or pick up extra tickets. Simply access your account online and transfer your ticket to a friend. The recipient is sent a text message notifying them of the transfer and instantly receives the tickets. Your tickets may never have to go unused again! It really is that easy!

SENDING TICKETS

1. Log in to your account from your smartphone

2. On the first page, scroll down to the bottom to find the TRANSFER button

3. Select the events and tickets you want to transfer, fill in the smartphone number of the recipient

4. Tap CONFIRM and your tickets will be sent!

You can transfer multiple tickets from multiple events, transfer to multiple people, all with the same easy process

ACCEPTING TICKETS

When someone sends a ticket transfer, you’ll receive a text message letting you know you have a pending transfer.

If you already have an account, accept the transfer and you will be prompted to log in to retrieve the tickets.

1. Tap on the link from your text message

2. Tap ACCEPT TRANSFER

3. Log in to your account

4. And you are done! Your new tickets are listed in your account

If you do not have an account, you will be prompted to create one, in order to complete the transfer and access your tickets.

BENEFITS

Simplify the transfer of tickets to friends and family on short notice.

Receive transferred tickets instantly.

Support events by filling the venue.

Yes, you can. With the text message they receive, they will be prompted to create an account if they don’t already have one. The recipient supplies first name, last name, phone number, email address, and chooses a password to create an account. They must have an account to complete and accept the ticket transfer.
Ticket holders can transfer a ticket before the scheduled start of the event. The transfer automatically expires at the event day, at the end of the day. If it’s a multi-day event, the transfer automatically expires on the last event day, at the end of the day.
Yes. Once it is transferred it will be in the new user’s account and they will have the ability to transfer it if needed. A transfer can be canceled prior to it being completed and accepted by the recipient.
Yes, if the transfer has not yet been accepted by the recipient. You can do this when you are logged into your account.
There is no fee to transfer tickets (or receive) tickets from your account.
No. The confirmation text message or email does NOT act as a ticket. You will need to access an actual mobile ticket by clicking on the link in the text message or email you receive and then log in to your account, or if you do not have an account you will need to create one. Once you have an account, log in to your account to access the mobile ticket and add it to your smartphone wallet.