Mocs Mobile Tickets FAQs

Mobile tickets are tickets that you add to your Apple Wallet or Google Wallet app. They are similar to traditional event tickets but are easier to use and more secure. Mobile Tickets communicate with a scanner wirelessly by holding your smartphone close to a ticket scanner similar to how your smartphone makes an Apple or Google payment.
1. You will receive one email with one link per event. All tickets for the same event will be in one link. (For example, if you purchased four tickets, all four tickets will be in one link.)
? We recommend that you transfer tickets to other members of your party, so each individual holds a ticket
2. The ticket that is sent to you is a valid ticket. Make sure you protect it like you would any other ticket. Each ticket contains a unique barcode that is scanned at the event.
? If any copies are made of the ticket, only the first scan of the barcode will be allowed entry. If a unique barcode has already been scanned, the attendant will be alerted and entry will not be permitted.
Mobile Tickets are convenient to use. You can add the ticket to your Apple Wallet or Google Wallet app on your smartphone and easily access it when you arrive at Mocs events. iPhone users will see a lock screen notification, ‘tap’ the notification, and present your ticket.
Each mobile ticket should be treated like any other valid ticket. Mobile tickets are individually scanned allowing one scan per entry. Any attempts to duplicate, alter, or sell copies of the mobile tickets may result in being refused admission to the event. This provides heightened security by identifying counterfeit and stolen tickets.
Mobile Tickets are emailed or sent by text to you. You can also access your tickets by logging in to your account. If you are using an Android smartphone, Google Wallet must be your default wallet. If NFC is disabled on your smartphone, you will need to check your settings for your specific device to enable it.
Using your Mobile Tickets on your smartphone is as simple as setting up Apple Pay or Google Wallet on your smartphone. Once complete, add Mobile Tickets to your wallet. Tap the link to add your tickets to your mobile wallet as soon as you receive the email or text to be alerted to changes in the venue or start of event time.
Your tickets should also be delivered via a link in an email. If your email has not arrived:
1. Make sure you have used the correct email address.
2. Check your spam/junk mail folder.
3. Make sure that your spam guard and junk mail settings allow you to receive emails with attachments.
4. Be sure to add our email address, mocsticketing@utc.edu, to your list of trusted email addresses. Please set your email to accept attachments.
5. Please allow at least one hour for your emails to arrive.
Alternatively, your tickets also show up in your account within a few minutes. Log into your account, access your tickets there, and add them into your mobile wallet.

General FAQs

If you have an account and your smartphone, no worries. Log in to your account, navigate to “My Tickets,” choose the event, and download your ticket/pass from there.
Please contact the Mocs Ticket Office at McKenzie Arena Gate 3 ticket booth Monday through Friday from 10am – 5pm, by phone at 423-266-6627 or by emailing mocsticketing@utc.edu for further assistance.
Each mobile ticket should be treated like any other valid ticket. Mobile tickets are individually scanned allowing one scan per entry. Any attempts to duplicate, alter, or sell copies of the mobile tickets may result in being refused admission to the event. This provides heightened security by Identifying counterfeit and stolen tickets.
No.
A mobile ticket barcode cannot be transferred to paper. Any barcodes transferred to paper will not be acceptable for entrance into our venues.
No. Screenshots of a ticket or pictures of the barcode will not be valid for entry.
Yes, you can swipe through your available tickets (using your digital/smartphone wallet) at the venue if the entire party is present. For easier entry, it is recommended to send each individual their own ticket.
? If someone in your party has a smartphone, before heading to the venue you can transfer your tickets to them via your UTC Mocs ticket account. One smartphone can be used to scan multiple tickets so you can get in.
? If you do not own a smartphone, please contact the UTC Mocs Ticket Office for further assistance Monday through Friday (10am – 5pm) at 423-266-6627 or mocsticketing@utc.edu.
? On event days, please visit the ticket office for assistance.