Building Policies
Security and Safety Procedures
Creating a safe and secure environment for all of our guests and employees is a high priority at McKenzie Arena. We take the necessary measures to provide an environment where our guests can have a good time without concern. Arena security personnel reserve the right to determine the method of security checks as deemed necessary including the use of metal detectors and handheld wand scanners, the search of jackets, clothing and other items.
What you are not permitted to carry into the Arena:
Prohibited Items:
- No video recorders, audio recorders, or other similar electronic devices.
- No noise makers (airhorns, cowbells, etc.)
- No laser pointers, weapons, or knives of any size.
- No backpacks, large bags, purses or totes, duffel and drawstring bags or fanny packs. NO sealed packages of any kind (including gifts for performers).
- No balloons that obstruct other patrons view of the event.
- No bottles, cans, coolers.
- No outside food or beverages. Exceptions are made for medical reasons, baby food and reasonable children’s snacks (crackers, raisins, juice boxes, etc.)
What you are permitted to carry into the Arena:
A clear bag policy is in effect to enhance the safety of spectators visiting The McKenzie Arena and has been implemented for All events to include Arena and sporting events.
Fans are allowed to bring in one plastic, vinyl, or PUC clear bag that does not exceed 12"x 6"x 12" to Arena events. The list below outline the policy for approved items.
- Storage bag: One gallon re-sealable clear plastic freezer bag.
- Small clutch bag: No larger than 4.5"x 6.5" with or without a handle/strap.
- Small diaper bag: Must be accompanied by a child and will be inspected by security.
- Purses are permitted and will be inspected by security.
- Binoculars and cell phones are permitted and subject to security inspection.
- Banners/Signs. (Banners and signs may not be hung anywhere inside the venue unless authorized by the Arena. Unauthorized signs or banners must be returned to your vehicle.
Re-Entry
The Arena has a no re-entry policy. Once you leave the building during an event, you will not be permitted to return without purchase of another ticket.
First Aid
A first aid station staffed with certified Paramedics is located on the Main Concourse near Section 221 and Gate 1. A paramedic unit from the Hamilton County Emergency Medical Services is on site for all events. If you are in need of medical attention please notify a Arena Guest Services Representative. The Arena staff is trained to call for immediate response and assistance in emergency situations.
Service Animals
Trained guide dogs or service animals assisting guests are welcome inside the Arena. All service animals must remain on a leash or in a harness at all times.
Smoking Policy
The McKenzie Arena is a smoke-free facility. Smoking is not permitted on the University of Tennessee at Chattanooga campus.
Ticket Policy
A valid ticket for the event is required for admittance to Arena unless otherwise indicated. Children two years or older must have a ticket for admittance unless otherwise stated. Children under two must sit on a parent’s lap.
Solicitation/Vending
The McKenzie Arena does not permit unauthorized soliciting or collecting of contributions, vending, distribution of fliers or other promotional/advertising materials on the premises.
Lost and Found
Please report any lost items to our Guest Services Desk located on the Concourse near Section 204. After all shows, lost and found items will be turned in to UTC police dept. to be reached @ 423-425-4357.
Camera Policy
The McKenzie Arena's camera policy is determined by each show and therefore varies from event to event. Typically, still cameras are permitted while video cameras are never permitted.
Will Call
Will Call is located at Gate 1 of McKenzie Arena for most events, and usually opens 90 minutes prior to the event. A valid ID must be shown to receive your ticket(s). Will Call usually closes at halftime for basketball games and approximately one (1) hour after the start of an event, concert or show.
Player Pass
Player Pass is located at Gate 1 of McKenzie Arena for all home basketball games. Tickets can begin being picked up one (1) hour prior to tip-off. A valid ID must be shown to receive your ticket.
Student Ticket Information
All currently enrolled students receive free admission to home Mocs events during the regular season. If the Mocs are hosting a postseason event for the Southern Conference or NCAA, students may be charged a small fee for those ticketed events. That is decided on a case-by-case basis for each postseason event. Students may purchase one (1) additional guest ticket at a student discounted rate.
Chattanooga Athletics has implemented an online ticket reservation process for students for select sports. This allows the athletics department to better prepare for anticipated crowds and provide the best game day experience for all fans. Students need to reserve tickets for any home football, men's basketball, and women's basketball games they choose to attend. To learn more about the student ticketing process, please
click here.
Students do not need to reserve tickets for any other sports. When attending any other home regular season event, please make sure to have your Mocs ID with you.
